Justice4Heroes is a trading style of M3 Partners Limited.

M3 Partners Limited ("M3 Partners", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use and safeguard personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

M3 Partners Limited

Hive 365, Astute House
Wilmslow Road
Handforth
Cheshire
SK9 3HP

Registered in England and Wales, Company No. 10242333

Email: [email protected]
Telephone: 0333 344 4360

M3 Partners Limited is registered as a Data Controller with the Information Commissioner's Office under registration number [ZA196094].

During the course of your dealings with us, we may ask you to provide personal information relating to your circumstances, military service history, hearing condition, and any other information necessary to assess your eligibility for assistance and potential legal action. This document explains how we use your personal data and the rights you have in relation to it.

WHAT DO WE MEAN BY "YOUR PERSONAL DATA"?

Your Personal Data means any information that describes or relates to your personal circumstances. Your Personal Data may identify you directly, for example your name, address, date of birth, National Insurance number, telephone number or email address.

Your Personal Data may also identify you indirectly through information relating to your employment
history, military service history, medical circumstances, financial circumstances or any information associated with you.

In the context of providing assistance relating to military hearing loss and tinnitus enquiries, Your Personal Data may include:

• Name, title, date of birth, gender, nationality, marital status and contact details

• Address history and identity verification documents

• Military service records and service history

• Medical information, hearing assessments, audiograms and related health records

• Employment history and occupational information

• Financial information where relevant to a legal claim

• Information relating to family circumstances and dependants where relevant

• Photographs, recorded calls and voice recordings

THE BASIS UPON WHICH WE PROCESS YOUR PERSONAL DATA

When we communicate with you regarding a military hearing loss enquiry, we process your personal data because it is necessary for us to take steps at your request before entering into a contract and, where applicable, to perform a contract for services.

Where special category data is involved, including health information, we process that information with your consent and where otherwise permitted under applicable data protection legislation.

We may also process your personal data where necessary:

• To comply with legal obligations

• To establish, exercise or defend legal claims

• For our legitimate business interests, provided those interests do not override your rights and freedoms

Where our relationship with you comes to an end, we may retain information to comply with legal obligations, regulatory requirements and complaint handling procedures.

PROCESSING SPECIAL CATEGORY DATA

In connection with military hearing loss and tinnitus enquiries, we may collect and process special category personal data, including medical records, hearing assessments, audiograms, treatment information and related health information.

We will only process such information where there is a lawful basis to do so and appropriate safeguards are in place.

This information is collected solely for the purposes of assessing eligibility, obtaining legal advice, progressing enquiries and facilitating communication with legal professionals where appropriate.

HOW DO WE COLLECT YOUR PERSONAL DATA?

We collect personal information from a variety of sources, including:

• Information provided directly by you

• Telephone conversations

• Website forms and landing pages

• Email correspondence

• Social media enquiries

• Medical records and documentation supplied by you

• Information provided by legal professionals acting on your behalf

Telephone calls to and from our offices may be recorded for training, monitoring, quality assurance and compliance purposes.

WHAT HAPPENS TO YOUR PERSONAL DATA WHEN IT IS DISCLOSED TO US?

In the course of handling your personal data we may:

• Store information securely within our systems, CRM platforms, cloud storage systems and business applications

• Review information to assess eligibility for assistance

• Communicate with you regarding your enquiry

• Share information with authorised third parties where necessary

Access to personal data is restricted to authorised personnel, consultants and contractors who require access in order to perform their duties.

SHARING YOUR PERSONAL DATA

From time to time your personal data may be shared with:

• Solicitors and legal professionals

• Medical experts and healthcare professionals

• Claims specialists and consultants

• Technology providers and secure data storage providers

• Regulatory bodies where required by law

• Third parties involved in the assessment, referral or progression of your enquiry

Any sharing of information will be limited to what is reasonably necessary for the purposes described in this Privacy Policy.

We do not sell your personal information to third parties.

INTERNATIONAL DATA TRANSFERS

We do not routinely transfer personal data outside the United Kingdom or European Economic Area.

Where such transfers are necessary, appropriate safeguards will be implemented in accordance with UK GDPR requirements.

SECURITY OF YOUR PERSONAL DATA

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, misuse, loss, disclosure, alteration or destruction.

Our systems include security measures designed to protect information both during transmission and while stored.

We also encourage you to take reasonable precautions when sending confidential information to us electronically.

RETENTION OF YOUR PERSONAL DATA

Your personal data will normally be retained for up to seven years following the conclusion of our relationship with you.

Where legal, regulatory or contractual requirements apply, or where a legal claim may arise, information may be retained for longer periods.

All retained information will continue to be protected by appropriate security measures.

YOUR RIGHTS

You have the right to:

• Request access to your personal data

• Request correction of inaccurate information

• Request erasure of personal data in certain circumstances

• Request restriction of processing

• Object to certain processing activities

• Request transfer of your personal data to another organisation

• Withdraw consent where processing is based upon consent

• Lodge a complaint with the Information Commissioner's Office

HOW TO CONTACT US

If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact:

M3 Partners Limited
Hive 365, Astute House
Wilmslow Road
Handforth
Cheshire
SK9 3HP

Telephone: 0333 344 4360

Email: [email protected]

If you become aware of any unauthorised disclosure of your personal data, please notify us immediately.

COMPLAINTS

If you are unhappy with how we have handled your personal data, you have the right to complain to the Information Commissioner's Office (ICO).

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: https://ico.org.uk

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Any updates will be published on our website and will take effect immediately upon publication.