What Happens After You Reach Out? A Step-by-Step Look at How We Support Veterans

We get it. The idea of “making a claim” can feel overwhelming—especially if you’re not sure whether you even qualify, or you’ve never spoken to a solicitor before. 

At Justice4Heroes, we keep things simple, pressure-free, and focused on one thing: supporting veterans. 

If you're thinking about getting in touch, here's what actually happens next – no legal jargon, no scare tactics, and no hard sell.

Step 1: You Get in Touch 

You can contact us by phone, email, or through our website. There’s no paperwork at this point, and no pressure to make a decision. You’ll speak to someone who understands your background and who genuinely wants to help.

Step 2: We Listen to Your Story 

You’ll be asked a few questions about your military service, your pension (if relevant), or any hearing issues you’ve noticed over the years. We’ll never ask you to “prove” anything upfront. We simply listen and gather enough information to understand if we can help.

Step 3: We Check If You’re Eligible 

We work with a trusted panel of legal experts who specialise in pension mis-selling and military hearing loss claims. If we think you have a case, we’ll connect you with someone who can explain your next steps clearly – without any obligation to go ahead.

Step 4: You Decide What Happens Next 

If you want to move forward, great – your solicitor will take care of most of the paperwork and guide you every step of the way. If you need time to think, that’s absolutely fine too. There's no deadline to make a decision during this stage.

No Upfront Costs. No Surprises. Just Support. 

There are no upfront costs, and the solicitors we work with operate on a no-win, no-fee basis. We’ll always explain things clearly before anything is signed – so you know where you stand and what to expect. 

This isn’t about pushing people into claims they don’t understand. It’s about giving you the information and support you need to make the decision that’s right for you.

You Took the First Step Once Before. You Can Do It Again. 

If you’re still unsure or just want a chat before deciding anything, we’re here. Whether it’s your hearing, your pension, or just a sense that “something’s not quite right,” you’ve got nothing to lose by talking to someone who gets it.

📞 Call us on: 0800 776 5622 
📩 Email: [email protected] 
🌍 Visit: justice4heroes.org