FSCS and FOS Claims for Veterans: What You Need to Know
If you’re a veteran who’s been mis-sold a pension or investment, you could be entitled to compensation — and you won’t have to navigate the process alone.
At Justice4Heroes, we know how stressful it can feel when you’ve been misled by a financial adviser — especially after serving your country and trying to do the right thing for your future.
That’s why we work with a trusted network of specialist solicitors and regulated claims professionals who manage the entire process on your behalf. From paperwork to submissions, they take the pressure off — so you don’t have to deal with complex forms, financial jargon, or long phone queues.
Here’s how the Financial Services Compensation Scheme (FSCS) and the Financial Ombudsman Service (FOS) can help — and how our legal experts make the process easier from start to finish.
What is the FSCS?
The Financial Services Compensation Scheme (FSCS) is a government-backed scheme that steps in when a financial firm goes out of business and can no longer meet its obligations.
If you were given poor advice by a firm that has since closed down, the FSCS may award up to £85,000 in compensation — provided certain criteria are met.
Our experienced claims team will handle the entire FSCS process for you — including gathering evidence, preparing your application, and liaising with the scheme on your behalf. You won’t need to deal with them directly at any point.
What is the FOS?
The Financial Ombudsman Service (FOS) handles complaints against financial firms that are still trading. If your adviser or provider is still active, the FOS may be able to step in and help resolve
the issue — including ordering refunds, removing unfair charges, or compensating you for financial losses.
The solicitors we work with are highly experienced in submitting FOS complaints on behalf of veterans. They’ll build your case, present the evidence, and follow through on every stage of the process — keeping you updated throughout.
Do I need to contact the FSCS or FOS myself?
No — that’s exactly what our legal partners are here for. Once we’ve spoken to you and taken a few details, they take care of the rest, including:
Reviewing your documents (or helping locate missing information)
Submitting your claim through the right channel
Responding to requests and correspondence
Explaining every step in plain English
Making sure your case is properly represented
You’ll never have to chase paperwork or speak to the FSCS or FOS directly. We make it as stress-free and hands-off as possible.
What can I claim for?
Our legal specialists can assess whether you’re eligible to claim for:
A mis-sold pension transfer (especially involving the Armed Forces Pension Scheme)
Poor advice that led to investment losses or fees
Unsuitable financial products you didn’t fully understand
Ongoing charges in a pension or investment that wasn’t right for you
Unregulated or high-risk products presented as “safe” or “guaranteed”
Even if the advice was given years ago, it’s worth checking. Time limits apply, but many veterans don’t realise a claim is possible until much later — and the process can still be started.
Will my background as a veteran be considered?
Yes — and we make sure it is.
While there’s no special legal route for veterans, we ensure your military background and circumstances are fully considered. Whether you were targeted during your transition to civilian life or felt pressured into acting quickly, our legal team builds that into your claim.
You’re not just a number. You’re someone who served — and deserves to be treated with fairness and respect.
Is there any cost to start the process?
There’s no charge for the initial assessment, and in many cases, our legal partners offer a no win, no fee arrangement — meaning you won’t pay anything unless your claim is successful.
Any potential costs or fees will be clearly explained before you agree to move forward. There are no surprises, and no pressure.
Let Us Take the Weight Off Your Shoulders
If you suspect you’ve been mis-sold a pension or investment, don’t face it alone. We’ll connect you with a legal expert who understands financial mis-selling and the unique experiences of those who’ve served.
Call us on: 0800 776 5622 Email: [email protected] Visit: justice4heroes.org
Justice4Heroes stands with veterans who’ve been let down by poor financial advice. We work with legal experts who take care of the whole process — so you can focus on your future, not the paperwork.
